Helpdesk Technician

  • Location

    San Diego

  • Sector:

  • Job type:

    Temporary

  • Salary:

    Negotiable

  • Contact:

    Elliott Evans

  • Contact email:

    e.evans@ioassociates.com

  • Job ref:

    BBBH164030_1752188360

Job Title: Helpdesk Technician - Onsite (San Diego, CA)
Location: San Diego, CA

About the Role:

We're currently seeking a detail-oriented and customer-focused Helpdesk Technician to join our client's IT support team in San Diego. This is an onsite role, ideal for someone who thrives in a hands-on technical environment and enjoys solving hardware and operating system issues with a proactive mindset.


As a Helpdesk Technician, you'll serve as the first point of contact for users experiencing technical issues, with a strong focus on Windows OS, desktop/laptop hardware, and general IT troubleshooting. This position plays a critical role in maintaining daily operations and providing timely support to internal users.

Key Responsibilities:


  • Provide Tier 1 and Tier 2 support for end users via phone, email, and in person.

  • Troubleshoot and resolve hardware issues (PCs, laptops, printers, peripherals).

  • Install, configure, and support Microsoft Windows 10/11 OS and Office 365 applications.

  • Maintain and support Active Directory users, groups, and permissions.

  • Assist with imaging and deploying new hardware to staff.

  • Document support cases and resolutions in the ticketing system (e.g., ServiceNow, Jira, or similar).

  • Escalate unresolved issues to higher-level support teams when necessary.

  • Follow up with users to ensure satisfactory issue resolution.

Required Qualifications:


  • 2+ years of helpdesk or desktop support experience.

  • Strong knowledge of Microsoft Windows 10/11 and Microsoft Office Suite.

  • Solid experience with PC hardware diagnostics, repairs, and upgrades.

  • Familiarity with Active Directory, basic networking concepts (TCP/IP, DNS), and remote desktop tools.

  • Ability to prioritize and handle multiple support requests efficiently.

  • Excellent verbal and written communication skills

Preferred Qualifications:


  • CompTIA A+, Network+, or Microsoft certifications.

  • Experience with IT asset management and ticketing systems.

  • Knowledge of basic scripting or automation (PowerShell is a plus).

Why Apply?


  • Join a supportive and collaborative IT team.

  • Work in a professional environment with growth potential.

  • Get hands-on with the latest hardware and technology.

  • Competitive compensation and benefits package.


Interested candidates are encouraged to apply today. This is a great opportunity to expand your IT career while making a real impact in a fast-paced support environment.