Technical Account Manager

  • Location

    Tampa

  • Sector:

  • Job type:

    Temporary

  • Salary:

    Negotiable

  • Contact:

    Elliott Evans

  • Contact email:

    e.evans@ioassociates.com

  • Job ref:

    BBBH131592_1709220618

Technical Account Manager
Full Time

We are seeking a dynamic and customer-focused Technical Account Manager to join our client. As a Technical Account Manager, you will serve as the primary point of contact for their valued clients, ensuring exceptional service delivery and fostering strong, long-term relationships.

Responsibilities:

  • Acting as a liaison between clients and internal technical teams to ensure alignment on project requirements, timelines, and deliverables.
  • Providing technical guidance and expertise to clients, addressing inquiries,
  • Collaborating with sales, product development, and support teams to effectively onboard new clients, manage escalations, and implement strategic initiatives.
  • Conducting regular account reviews and performance evaluations to assess client satisfaction, identify areas for improvement, and drive customer success.
  • Staying abreast of industry trends, best practices, and emerging technologies to effectively advise clients and maintain a competitive edge.


Requirements:

  • Proven experience in a technical account management or similar client facing role within the Technology Sector
  • Strong understanding of tracking pixels, postbacks, and web analytics tools, with the ability to communicate technical concepts to nontechnical stakeholders effectively.
  • Thorough understanding of internet protocols (e.g., TCP/IP, HTTP, HTTPS, DNS), ensuring the ability to troubleshoot connectivity issues, provide technical guidance, and facilitate seamless integration processes for clients.
  • Familiarity with tracking postback mechanisms and processes, including the ability to configure, monitor, and troubleshoot postback URLs to ensure accurate attribution and data reporting for clients.
  • Excellent interpersonal, communication, and negotiation skills, with a demonstrated ability to build rapport and trust with clients.
  • Exceptional problem solving abilities and a proactive approach to addressing client needs and resolving issues.
  • Solid organizational skills and the ability to manage multiple projects simultaneously while maintaining attention to detail.
  • A customer centric mindset with a passion for delivering superior service and driving customer satisfaction.
  • Proficiency in CRM software and project management tools.
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