Director of Operations/Head of Growth
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Location
Philadelphia
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Sector:
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Job type:
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Salary:
Negotiable
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Contact:
Mike Hayes
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Contact email:
m.hayes@ioassociates.com
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Job ref:
BBBH140306_1719323455
Head of Operations
Hybrid/Onsite in Philly
US Citizen/GC required
Company Overview:
We are a dynamic digital marketing agency on the cusp of significant growth, dedicated to delivering innovative solutions to our clients.
Role Overview:
Reporting directly to the CEO, the Head of Operations will be responsible for optimizing and scaling operational processes to support growth trajectory. This role requires a strategic thinker with a strong operational background who can streamline current processes, implement best practices, and ensure efficient day-to-day operations. The ideal candidate will have a proven track record in operational leadership within the digital marketing or similar industry, driving performance improvements and fostering a culture of operational excellence.
Key Responsibilities:
- Develop and implement operational strategies that align with our growth objectives and business goals.
- Streamline and optimize existing operational processes to improve efficiency and scalability.
- Lead, mentor, and develop the operations team to ensure high performance and engagement.
- Collaborate with department heads to enhance cross-functional communication and coordination.
- Oversee budgeting, reporting, and planning processes to support financial health and sustainability.
- Evaluate and recommend technology solutions that enhance operational effectiveness and support growth initiatives.
- Monitor industry trends and best practices to continuously evolve and innovate our operational strategies.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred.
- 7+ years of experience in operations management, preferably within the digital marketing or related industry.
- Proven track record of successfully leading operational teams and driving process improvements.
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent communication, leadership, and interpersonal skills.
- Strategic thinker with a proactive, problem-solving attitude.
- Experience in scaling teams and operations in a rapidly growing environment is highly desirable.