Solutions Expert

Job Title: Solutions Expert (Implementation / Technical FSR)

Location: 100% Remote (UK)

Travel: 30% across Europe, the Middle East, and occasional global travel

Employment Type: Full-time

About the Client

Our client delivers mission-critical software solutions to defence and aviation organisations, supporting operational readiness, safety, and training across complex environments.

Role Overview

We’re hiring a customer-facing Solutions Expert focused on technical implementation and field delivery. The role blends application deployment, onsite support, stakeholder engagement, and technical troubleshooting.

You’ll work closely with implementation and support teams, initially alongside experienced engineers, to operate independently on customer deployments.

Key Responsibilities

• Deliver on-site technical implementation and customer support
• Integrate and optimise applications within customer environments
• Provide SSRS reporting, T-SQL, and VBA-based solutions
• Resolve complex technical issues and support service delivery
• Deliver training and guidance to end users
• Support internal technical support when not travelling
• Travel across Europe, the Middle East, and occasionally globally

Required Experience

• Customer-facing technical or field service background (~8+ years)
• Strong SSRS, Transact-SQL, and VBA skills
• Experience in technical implementation or application support
• Strong stakeholder communication and training capability
• Ability to travel frequently and work independently
• UK right to work and eligibility for security clearance

Nice to Have

• Defence, aviation, or air-domain experience
• Prior use of similar operational applications
• Training/instructional or project management experience

If you enjoy hands-on technical delivery, travel, and customer-facing implementation in mission-critical environments, this is a strong long-term opportunity.